Return & Refund Policy

Our Commitment to You

At SecureHavenCo, your satisfaction is our top priority. We strive to provide you with high-quality home security products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we're here to help.

30-Day Money Back Guarantee

We offer a 30-day money back guarantee on all eligible products. If you are not satisfied with your purchase for any reason, you may return it within 30 days of receiving your order for a full refund, minus any shipping charges.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How to Initiate a Return

To initiate a return, please contact our customer service team at support@securehavenco.com. Be sure to include your order number and reason for return in your message. Our team will provide you with further instructions on how to return your item.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.

Exchanges

If you need to exchange an item for a different size or model, please contact our customer service team at support@securehavenco.com. We will work with you to facilitate the exchange process.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our return policy, please contact us at support@securehavenco.com. Our customer service team is here to assist you and ensure that your shopping experience with SecureHavenCo is nothing short of excellent.